We truly value your experience and want you to feel cared for. Charlotte, our customer support manager, will review your request and get back to you within 24 hours.

Olive + Crate

Absolutely!Cancellations are possible, but there are some conditions and limitations.Orders can be cancelled, free of charge, any time up to fulfilment from our warehouses. Orders are usually fulfilled with 1-3 days, and 24 hours for expedited orders, so please let us know as quickly as possible.If the order has been dispatched from our warehouse, then it will not be possible to cancel and a free return or exchange will need to be initiated instead.<a href="https://oliveandcrate.com/a/return" title="https://oliveandcrate.com/a/return" style=" text-decoration: underline rgba(0, 44, 61, 0.35);">Cancel Order</a>

Absolutely!. Cancellations are possible, but there are some conditions and limitations. Orders can be cancelled, free of charge, any time up to fulfilment from our warehouses. Orders are usually fulfilled with 1-3 days, and 24 hours for expedited ord

Can I cancel an order I placed in error?

Returns & Exchanges

When will I be charged for my order?

What happens if my payment method is declined at time of payment?

What does Olive + Crate’s Lifetime Warranty cover?

What is Notify Me When Available? How does it work?

How long will a pre-order take to be delivered?

Can I cancel my pre-order if it takes too long?

Orders & Pre-Orders

What payment methods are accepted?

Is your payment system secure?

Do I have to pay the full amount of my purchase now?

Why have I been charged an international transaction fee?

Can I use multiple discount coupons?

Can I use a discount coupon with a discounted bundle?

What are the discounts you're offering?

Can I get a discount if I ordered before a sale?

Promotions & Payments

Where do you ship from?

Is shipping free?

How long does delivery take?

Which carrier do you use?

When will my order arrive? (shipping speed)

What happens if I accidentally enter an incorrect address?

Shipping & Delivery

How do I make a return?

I purchased via Amazon, how do I return?

Do I have to return the products to get a refund?

When will I receive my refund?

Can I exchange my products?

What happens if Olive + Crate sent the wrong products?

Where are Olive + Crate sheets made?

What is TENCEL™ eucalyptus fiber?

What are the thread count of Olive + Crate's TENCEL™ Product?

How long do Olive + Crate TENCEL™ sheets last?

Do TENCEL™ sheets help with regulating body temperature?

Do Duvet Covers comes with pillowcases?

Do eucalyptus sheets wrinkle?

Why are there loose threads on my sheets?

What should I do if my new sheets have tears or defects?

Will the sheets slip off the bed?

Why does the texture of my new sheet feel different from a previous order?

How do the cooling properties work in Olive + Crate bedding?

About TENCEL™ Products

What does OEKO-TEX® certified mean?

Are Olive + Crate bamboo comforters resistant to dust mites?

About Bamboo Products

Should I wash my sheets before use?

How should I wash my TENCEL™ sheets to maintain their softness?

Will my sheets soften with additional washings?

Washing Instructions

How do you guarantee that Olive + Crate products are of high quality?

What certifications do your products carry (e.g., OEKO-TEX®, TENCEL™)?

Quality & Warranty

How does Olive + Crate give back to the community?

How do you ensure your fabrics are safe for the environment and for my home?

Environmental Impact

Can I cancel an order I placed in error?Updated 4 hours ago