We truly value your experience and want you to feel cared for. Charlotte, our customer support manager, will review your request and get back to you within 24 hours.

Olive + Crate

<p id="isPasted"><span style="font-size: 16px;">At Olive + Crate you can shop using many payment methods, these include:</span></p><ul><li style="font-size: 16px;">All major credit cards (including Amex)</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Apple Pay</li><li style="font-size: 16px;">Google Pay</li></ul>

At Olive + Crate you can shop using many payment methods, these include...

What payment methods are accepted?

Payments

When will I be charged for my order?

What happens if my payment method is declined at time of payment?

What does Olive + Crate’s Lifetime Warranty cover?

What is a pre-order and how does it work?

How long will a pre-order take to be delivered?

Can I cancel my pre-order if it takes too long?

Orders

Is your payment system secure?

Do I have to pay the full amount of my purchase now?

Why have I been charged an international transaction fee?

Can I use multiple discount coupons?

Can I use a discount coupon with a discounted bundle?

What are the discounts you're offering?

Can I get a discount if I ordered before a sale?

Where do you ship from?

Is shipping free?

How long does delivery take?

Which carrier do you use?

When will my order arrive? (shipping speed)

What happens if I accidentally enter an incorrect address?

Shipping and Delivery

How do I make a return?

I purchased via Amazon, how do I return?

Do I have to return the products to get a refund?

When will I receive my refund?

Can I exchange my products?

Can I cancel an order I placed in error?

What happens if Olive + Crate sent the wrong products?

Return, Exchange, Cancel Order

Where are Olive + Crate sheets made?

What is TENCEL™ eucalyptus fiber?

What are the thread count of Olive + Crate's TENCEL™ Product?

How long do Olive + Crate TENCEL™ sheets last?

Do TENCEL™ sheets help with regulating body temperature?

Do Duvet Covers comes with pillowcases?

Do eucalyptus sheets wrinkle?

Why are there loose threads on my sheets?

What should I do if my new sheets have tears or defects? - For Review

Will the sheets slip off the bed?

Why does the texture of my new sheet feel different from a previous order?

How do the cooling properties work in Olive + Crate bedding?

TENCEL™ Products FAQ

What does OEKO-TEX® certified mean?

Are Olive + Crate bamboo comforters resistant to dust mites?

Bamboo Products FAQ

Should I wash my sheets before use?

How should I wash my TENCEL™ sheets to maintain their softness?

Will my sheets soften with additional washings?

Washing Instructions

How do you guarantee that Olive + Crate products are of high quality?

What certifications do your products carry (e.g., OEKO-TEX®, TENCEL™)?

Quality Control

How does Olive + Crate give back to the community?

How do you ensure your fabrics are safe for the environment and for my home?

Environmental Impact

What payment methods are accepted?Updated 2 months ago