We have an in-house quality inspector who carefully reviews each batch of bedding before, during, and after production to ensure it meets our high standards. Every product goes through multiple tests designed to protect both comfort and durability. H

We have an in-house quality inspector who carefully reviews each batch of bedding before, during, and after production to ensure it meets our high standards.Every product goes through multiple tests designed to protect both comfort and durability. Here are some of them:<ul><li data-start="124" data-end="255" id="isPasted">Rub Test &#x2013; Fabric is rubbed repeatedly to check its resistance to wear and abrasion, ensuring it won&#x2019;t thin or tear easily.</li><li data-start="256" data-end="385">Color Shade Test &#x2013; The fabric is inspected under different lighting to confirm consistent, even color across every piece.</li><li data-start="386" data-end="531">Smell Check &#x2013; Sheets are checked to ensure there are no chemical or unpleasant odors, keeping them fresh and safe for sensitive sleepers.</li><li data-start="532" data-end="658">Seaming Strength Check &#x2013; Seams are tested for durability to make sure stitching holds up well through use and washing.</li><li data-start="659" data-end="783">Density of Stitches Check &#x2013; Stitching is examined to confirm it&#x2019;s tight and balanced, preventing gaps or unraveling.</li></ul>

How do you guarantee that Olive + Crate products are of high quality?

All Olive + Crate fabrics carry the OEKO-TEX® Standard 100 certification, meaning every thread and component has been independently tested and proven safe for your home. Our bamboo products are organically grown and fill material is 100% Global Recyc

All Olive + Crate fabrics carry the OEKO-TEX&#xAE; Standard 100 certification, meaning every thread and component has been independently tested and proven safe for your home.Our bamboo products are organically grown and fill material is 100% Global Recycled Standard (GRS) certified at factory level, ensuring they&#x2019;re made with genuine recycled content and crafted with sustainability in mind.We also use TENCEL&#x2122; eucalyptus fibers, produced through an innovative, eco-friendly process that recycles solvents and uses significantly less water &#x2014; protecting both comfort and the planet.Beyond certifications, our products undergo laboratory testing for durability, are naturally hypoallergenic and resistant to common allergens, and are thoughtfully packaged with eco-conscious materials.&#xA0;Lastly, because we value kindness, every product is made with no animal testing. We&apos;re also proud partners with <a href="https://oliveandcrate.com/pages/global-impact" target="_blank" rel="noopener noreferrer">B1G1</a> ensuring that every action in our business creates a positive impact in the world.

What certifications do your products carry (e.g., OEKO-TEX®, TENCEL™)?

We truly value your experience and want you to feel cared for. Charlotte, our customer support manager, will review your request and get back to you within 24 hours.

Olive + Crate

Quality Control

When will I be charged for my order?

What happens if my payment method is declined at time of payment?

What does Olive + Crate’s Lifetime Warranty cover?

What is a pre-order and how does it work?

How long will a pre-order take to be delivered?

Can I cancel my pre-order if it takes too long?

Orders

What payment methods are accepted?

Is your payment system secure?

Do I have to pay the full amount of my purchase now?

Why have I been charged an international transaction fee?

Can I use multiple discount coupons?

Can I use a discount coupon with a discounted bundle?

What are the discounts you're offering?

Can I get a discount if I ordered before a sale?

Payments

Where do you ship from?

Is shipping free?

How long does delivery take?

Which carrier do you use?

When will my order arrive? (shipping speed)

What happens if I accidentally enter an incorrect address?

Shipping and Delivery

How do I make a return?

I purchased via Amazon, how do I return?

Do I have to return the products to get a refund?

When will I receive my refund?

Can I exchange my products?

Can I cancel an order I placed in error?

What happens if Olive + Crate sent the wrong products?

Return, Exchange, Cancel Order

Where are Olive + Crate sheets made?

What is TENCEL™ eucalyptus fiber?

What are the thread count of Olive + Crate's TENCEL™ Product?

How long do Olive + Crate TENCEL™ sheets last?

Do TENCEL™ sheets help with regulating body temperature?

Do Duvet Covers comes with pillowcases?

Do eucalyptus sheets wrinkle?

Why are there loose threads on my sheets?

What should I do if my new sheets have tears or defects? - For Review

Will the sheets slip off the bed?

Why does the texture of my new sheet feel different from a previous order?

How do the cooling properties work in Olive + Crate bedding?

TENCEL™ Products FAQ

What does OEKO-TEX® certified mean?

Are Olive + Crate bamboo comforters resistant to dust mites?

Bamboo Products FAQ

Should I wash my sheets before use?

How should I wash my TENCEL™ sheets to maintain their softness?

Will my sheets soften with additional washings?

Washing Instructions

How does Olive + Crate give back to the community?

How do you ensure your fabrics are safe for the environment and for my home?

Environmental Impact