Return, Exchange, Cancel Order

How do I make a return?

We are sorry to hear you are not satisfied with your purchase. As a first step, contact us to see if there is any way we can help you. If we are unable to help, you can start the return process here. All website returns must be initiated via our onli

I purchased via Amazon, how do I return?

Good news!. We give the same 30 day 'at home' trial for Amazon customers, as we do for our own. The return process is slightly different. On Amazon.com, go to the Accounts & Lists drop down menu in the top righthand corner of your screen. Click on 'Y

Do I have to return the products to get a refund?

In most cases, Yes. We ask that our products are returned, so our staff can inspect them and determine if they are suitable for restocking or donating. We only restock products that are in original packaging and have not been used at all.

When will I receive my refund?

Your refund will be processed to your account as soon as the products are received back at our warehouse and checked in to our returns warehouse. This can take up to 10 working days after products checked in and inspected.

Can I exchange my products?

Yes!. If you have made a mistake in your purchase, don't panic. We can exchange for another color or size. (limit one exchange per order, customer, address). Our products sheets sets, pillowcase sets and duvet covers come packaged in a sustainable cl

Can I cancel an order I placed in error?

Absolutely!. Cancellations are possible, but there are some conditions and limitations. Orders can be cancelled, free of charge, any time up to fulfilment from our warehouses. If the order has been dispatched from our warehouse, then it will not be p

What happens if Olive + Crate sent the wrong products?

Oh no! We are sorry to hear this has happened. It does not happen very often, but may occur from time to time. Simply get in touch with us via [email protected] and we will make it right for you.