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Olive + Crate

<div data-block="true" data-editor="dvj6l" data-offset-key="5c738-0-0" id="isPasted"><div data-offset-key="5c738-0-0"><span data-offset-key="5c738-0-0"><span data-text="true">We stand behind the quality of our products, always. That&#x2019;s why every Olive + Crate bedding item comes with a&#xA0;</span></span><a href="https://oliveandcrate.com/pages/warranty" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="5c738-1-0"><span data-text="true">Limited Warranty&#xA0;</span></span></a><span data-offset-key="5c738-2-0"><span data-text="true">covering manufacturing defects. If your product arrives with issues such as fabric flaws, faulty stitching, seam separation, poor dyeing, or hardware failures (like snap locks or buttons), we&#x2019;ll make it right with a replacement or refund.</span></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="9pbet-0-0"><div data-offset-key="9pbet-0-0"><span data-offset-key="9pbet-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="ab7cu-0-0"><div data-offset-key="ab7cu-0-0"><span data-offset-key="ab7cu-0-0"><span data-text="true">While our bedding is made to last, certain things </span></span><span data-offset-key="ab7cu-0-1"><span data-text="true">fall outside the warranty</span></span><span data-offset-key="ab7cu-0-2"><span data-text="true">:</span></span></div></div><ul><li data-block="true" data-editor="dvj6l" data-offset-key="1mjl2-0-0"><div data-offset-key="1mjl2-0-0"><span data-offset-key="1mjl2-0-0"><span data-text="true">Natural wear and tear from regular use or washing</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="2u5p-0-0"><div data-offset-key="2u5p-0-0"><span data-offset-key="2u5p-0-0"><span data-text="true">Fading from sunlight or rough handling</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="1ljle-0-0"><div data-offset-key="1ljle-0-0"><span data-offset-key="1ljle-0-0"><span data-text="true">Stains, burns, spills, cuts, or moisture damage</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="9prc5-0-0"><div data-offset-key="9prc5-0-0"><span data-offset-key="9prc5-0-0"><span data-text="true">Damage caused by pets, children, pests, or unsafe environments</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="3amjh-0-0"><div data-offset-key="3amjh-0-0"><span data-offset-key="3amjh-0-0"><span data-text="true">Issues from improper assembly, unauthorized modifications, or transport after delivery</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="432k7-0-0"><div data-offset-key="432k7-0-0"><span data-offset-key="432k7-0-0"><span data-text="true">Loss of loft or softness from long-term use</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="afhoh-0-0"><div data-offset-key="afhoh-0-0"><span data-offset-key="afhoh-0-0"><span data-text="true">Purchases made from unauthorized resellers</span></span></div></li></ul><div data-block="true" data-editor="dvj6l" data-offset-key="6im53-0-0"><div data-offset-key="6im53-0-0"><span data-offset-key="6im53-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="3isp1-0-0"><div data-offset-key="3isp1-0-0"><span data-offset-key="3isp1-0-0"><span data-text="true">Need to make a claim?</span></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="4cfi6-0-0"><div data-offset-key="4cfi6-0-0"><span data-offset-key="4cfi6-0-0"><span data-text="true">Simply email us at&#xA0;</span></span><a href="mailto:hello@oliveandcrate.com" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="4cfi6-1-0"><span data-text="true">hello@oliveandcrate.com</span></span></a><span data-offset-key="4cfi6-2-0"><span data-text="true">&#xA0;with your purchase receipt and a photo of the issue. We&#x2019;ll review it and, if it qualifies, arrange a refund or replacement at no shipping cost to you. Your replacement will be covered by the same&#xA0;</span></span><a href="https://oliveandcrate.com/pages/warranty" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="4cfi6-3-0"><span data-text="true">Lifetime Limited Warranty</span></span></a><span data-offset-key="4cfi6-4-0"><span data-text="true">.</span></span></div></div>

We stand behind the quality of our products, always. That’s why every Olive + Crate bedding item comes with a Limited Warranty covering manufacturing defects. If your product arrives with issues such as fabric flaws, faulty stitching, seam separation

What does Olive + Crate’s Lifetime Warranty cover?

Orders

When will I be charged for my order?

What happens if my payment method is declined at time of payment?

What is a pre-order and how does it work?

How long will a pre-order take to be delivered?

Can I cancel my pre-order if it takes too long?

What payment methods are accepted?

Is your payment system secure?

Do I have to pay the full amount of my purchase now?

Why have I been charged an international transaction fee?

Can I use multiple discount coupons?

Can I use a discount coupon with a discounted bundle?

What are the discounts you're offering?

Can I get a discount if I ordered before a sale?

Payments

Where do you ship from?

Is shipping free?

How long does delivery take?

Which carrier do you use?

When will my order arrive? (shipping speed)

What happens if I accidentally enter an incorrect address?

Shipping and Delivery

How do I make a return?

I purchased via Amazon, how do I return?

Do I have to return the products to get a refund?

When will I receive my refund?

Can I exchange my products?

Can I cancel an order I placed in error?

What happens if Olive + Crate sent the wrong products?

Return, Exchange, Cancel Order

Where are Olive + Crate sheets made?

What is TENCEL™ eucalyptus fiber?

What are the thread count of Olive + Crate's TENCEL™ Product?

How long do Olive + Crate TENCEL™ sheets last?

Do TENCEL™ sheets help with regulating body temperature?

Do Duvet Covers comes with pillowcases?

Do eucalyptus sheets wrinkle?

Why are there loose threads on my sheets?

What should I do if my new sheets have tears or defects? - For Review

Will the sheets slip off the bed?

Why does the texture of my new sheet feel different from a previous order?

How do the cooling properties work in Olive + Crate bedding?

TENCEL™ Products FAQ

What does OEKO-TEX® certified mean?

Are Olive + Crate bamboo comforters resistant to dust mites?

Bamboo Products FAQ

Should I wash my sheets before use?

How should I wash my TENCEL™ sheets to maintain their softness?

Will my sheets soften with additional washings?

Washing Instructions

How do you guarantee that Olive + Crate products are of high quality?

What certifications do your products carry (e.g., OEKO-TEX®, TENCEL™)?

Quality Control

How does Olive + Crate give back to the community?

How do you ensure your fabrics are safe for the environment and for my home?

Environmental Impact

What does Olive + Crate’s Lifetime Warranty cover?Updated 2 months ago