You will be charged in full for your order at the time you place your order at checkout. You will receive notification from the warehouse that your order is ready to ship as soon as the order is confirmed with our warehouse.

<p id="isPasted">You will be charged in full for your order at the time you place your order at checkout.</p><p>You will receive notification from the warehouse that your order is ready to ship as soon as the order is confirmed with our warehouse.</p>

When will I be charged for my order?

We understand that things happen sometimes. If your payment method is declined, we will send an invoice for payment which can be made within 24 hours. Unfortunately if payment is not made within 24 hours, we will need to cancel the order, so it does

<p id="isPasted">We understand that things happen sometimes. If your payment method is declined, we will send an invoice for payment which can be made within 24 hours.</p><p>Unfortunately if payment is not made within 24 hours, we will need to cancel the order, so it does not get sent from the warehouse.</p><p>You are welcome to re-order any time, there is no penalty or cost to you if we need to cancel the order.</p>

What happens if my payment method is declined at time of payment?

<div data-block="true" data-editor="dvj6l" data-offset-key="5c738-0-0" id="isPasted"><div data-offset-key="5c738-0-0"><span data-offset-key="5c738-0-0"><span data-text="true">We stand behind the quality of our products, always. That&#x2019;s why every Olive + Crate bedding item comes with a&#xA0;</span></span><a href="https://oliveandcrate.com/pages/warranty" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="5c738-1-0"><span data-text="true">Limited Warranty&#xA0;</span></span></a><span data-offset-key="5c738-2-0"><span data-text="true">covering manufacturing defects. If your product arrives with issues such as fabric flaws, faulty stitching, seam separation, poor dyeing, or hardware failures (like snap locks or buttons), we&#x2019;ll make it right with a replacement or refund.</span></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="9pbet-0-0"><div data-offset-key="9pbet-0-0"><span data-offset-key="9pbet-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="ab7cu-0-0"><div data-offset-key="ab7cu-0-0"><span data-offset-key="ab7cu-0-0"><span data-text="true">While our bedding is made to last, certain things </span></span><span data-offset-key="ab7cu-0-1"><span data-text="true">fall outside the warranty</span></span><span data-offset-key="ab7cu-0-2"><span data-text="true">:</span></span></div></div><ul><li data-block="true" data-editor="dvj6l" data-offset-key="1mjl2-0-0"><div data-offset-key="1mjl2-0-0"><span data-offset-key="1mjl2-0-0"><span data-text="true">Natural wear and tear from regular use or washing</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="2u5p-0-0"><div data-offset-key="2u5p-0-0"><span data-offset-key="2u5p-0-0"><span data-text="true">Fading from sunlight or rough handling</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="1ljle-0-0"><div data-offset-key="1ljle-0-0"><span data-offset-key="1ljle-0-0"><span data-text="true">Stains, burns, spills, cuts, or moisture damage</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="9prc5-0-0"><div data-offset-key="9prc5-0-0"><span data-offset-key="9prc5-0-0"><span data-text="true">Damage caused by pets, children, pests, or unsafe environments</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="3amjh-0-0"><div data-offset-key="3amjh-0-0"><span data-offset-key="3amjh-0-0"><span data-text="true">Issues from improper assembly, unauthorized modifications, or transport after delivery</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="432k7-0-0"><div data-offset-key="432k7-0-0"><span data-offset-key="432k7-0-0"><span data-text="true">Loss of loft or softness from long-term use</span></span></div></li><li data-block="true" data-editor="dvj6l" data-offset-key="afhoh-0-0"><div data-offset-key="afhoh-0-0"><span data-offset-key="afhoh-0-0"><span data-text="true">Purchases made from unauthorized resellers</span></span></div></li></ul><div data-block="true" data-editor="dvj6l" data-offset-key="6im53-0-0"><div data-offset-key="6im53-0-0"><span data-offset-key="6im53-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="3isp1-0-0"><div data-offset-key="3isp1-0-0"><span data-offset-key="3isp1-0-0"><span data-text="true">Need to make a claim?</span></span></div></div><div data-block="true" data-editor="dvj6l" data-offset-key="4cfi6-0-0"><div data-offset-key="4cfi6-0-0"><span data-offset-key="4cfi6-0-0"><span data-text="true">Simply email us at&#xA0;</span></span><a href="mailto:hello@oliveandcrate.com" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="4cfi6-1-0"><span data-text="true">hello@oliveandcrate.com</span></span></a><span data-offset-key="4cfi6-2-0"><span data-text="true">&#xA0;with the following:<br></span></span></div><ul id="isPasted"><li><span data-offset-key="4cfi6-4-0"><span data-text="true">Purchase receipt</span></span></li><li><span data-offset-key="4cfi6-4-0"><span data-text="true">Photo of the issue</span></span></li><li><span data-offset-key="4cfi6-4-0"><span data-text="true">Photo of label with the batch number</span></span></li><li><span data-offset-key="4cfi6-4-0"><span data-text="true">Provide shipping address</span></span></li><li>Product and color that needs warranty claim (e.g. fitted sheet, duvet cover, pillowcase and Taupe or Cacao as per your order)&#xA0;</li></ul><div data-offset-key="4cfi6-0-0"><span data-offset-key="4cfi6-2-0"><span data-text="true"><br>We&#x2019;ll review it and, if it qualifies, arrange a refund or replacement at no shipping cost to you. Your replacement will be covered by the same&#xA0;</span></span><a href="https://oliveandcrate.com/pages/warranty" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="4cfi6-3-0"><span data-text="true">Lifetime Limited Warranty</span></span></a><span data-offset-key="4cfi6-4-0"><span data-text="true">.</span></span></div><p><br></p><p><br></p></div><style type="text/css" id="isPasted">li.li1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} ol.ol1 {list-style-type: decimal}</style>

What does Olive + Crate’s Lifetime Warranty cover?

From time to time, we may run out of inventory due to high demand, and you will see a 'Notify Me When Available' button, instead of 'Add to Cart' button. By clicking the button you'll see a 'Register to receive a notification when this item comes bac

<p id="isPasted">From time to time, we may run out of inventory due to high demand, and you will see a &apos;Notify Me When Available&apos; button, instead of &apos;Add to Cart&apos; button.</p><p>By clicking the button you&apos;ll see a &apos;Register to receive a notification when this item comes back in stock&apos;. Just leave your size &amp; color along with your email address.&#xA0;</p><p>Once the product is back in stock we will send you an email to notify that the product is available.</p><p>Then head to our website and order as per normal.&#xA0;</p>

What is Notify Me When Available? How does it work?

At the time of purchase, we provide an estimate shipping duration eg. 'will ship in 10 days'. This is an estimate only and actual shipping time may be longer based on shipping and warehouse dispatch. If you consider delivery time too long, you can ca

<p id="isPasted">At the time of purchase, we provide an estimate shipping duration eg. &apos;will ship in 10 days&apos;.</p><p>This is an estimate only and actual shipping time may be longer based on shipping and warehouse dispatch.</p><p>If you consider delivery time too long, you can cancel the order any time by contacting us at <a data-fr-linked="true" href="mailto:hello@oliveandcrate.com">hello@oliveandcrate.com</a>. Please provide your email and order number.</p><p>We are confidant though, that the wait will be worth it!</p>

How long will a pre-order take to be delivered?

Yes!. You can cancel your order anytime up to when it is shipped from the warehouse. Once it has been shipped from the warehouse, you will need to arrange a return/refund via our 30 day free returns process (see Returns section of FAQ).

<p id="isPasted">Yes!</p><p>You can cancel your order anytime up to when it is shipped from the warehouse.</p><p>Once it has been shipped from the warehouse, you will need to arrange a return/refund via our 30 day free returns process (see <a href="https://oliveandcrate.gorgias.help/en-US/articles/returns-307983" target="_blank" rel="noopener noreferrer">Returns section</a> of FAQ).</p>

Can I cancel my pre-order if it takes too long?

We truly value your experience and want you to feel cared for. Charlotte, our customer support manager, will review your request and get back to you within 24 hours.

Olive + Crate

Orders & Pre-Orders

What payment methods are accepted?

Is your payment system secure?

Do I have to pay the full amount of my purchase now?

Why have I been charged an international transaction fee?

Can I use multiple discount coupons?

Can I use a discount coupon with a discounted bundle?

What are the discounts you're offering?

Can I get a discount if I ordered before a sale?

Promotions & Payments

Where do you ship from?

Is shipping free?

How long does delivery take?

Which carrier do you use?

When will my order arrive? (shipping speed)

What happens if I accidentally enter an incorrect address?

Shipping & Delivery

How do I make a return?

I purchased via Amazon, how do I return?

Do I have to return the products to get a refund?

When will I receive my refund?

Can I exchange my products?

Can I cancel an order I placed in error?

What happens if Olive + Crate sent the wrong products?

Returns & Exchanges

Where are Olive + Crate sheets made?

What is TENCEL™ eucalyptus fiber?

What are the thread count of Olive + Crate's TENCEL™ Product?

How long do Olive + Crate TENCEL™ sheets last?

Do TENCEL™ sheets help with regulating body temperature?

Do Duvet Covers comes with pillowcases?

Do eucalyptus sheets wrinkle?

Why are there loose threads on my sheets?

What should I do if my new sheets have tears or defects?

Will the sheets slip off the bed?

Why does the texture of my new sheet feel different from a previous order?

How do the cooling properties work in Olive + Crate bedding?

About TENCEL™ Products

What does OEKO-TEX® certified mean?

Are Olive + Crate bamboo comforters resistant to dust mites?

About Bamboo Products

Should I wash my sheets before use?

How should I wash my TENCEL™ sheets to maintain their softness?

Will my sheets soften with additional washings?

Washing Instructions

How do you guarantee that Olive + Crate products are of high quality?

What certifications do your products carry (e.g., OEKO-TEX®, TENCEL™)?

Quality & Warranty

How does Olive + Crate give back to the community?

How do you ensure your fabrics are safe for the environment and for my home?

Environmental Impact