We truly value your experience and want you to feel cared for. Charlotte, our customer support manager, will review your request and get back to you within 24 hours.

Olive + Crate

<div data-block="true" data-editor="9hole" data-offset-key="9ufhl-0-0" id="isPasted"><div data-offset-key="9ufhl-0-0"><span data-offset-key="9ufhl-0-0"><span data-text="true">If your order has not been dispatched from the fulfilment centre, then we can cancel the order. Standard (free shipping) orders are dispatched within 1 - 3 days and Expedited orders are dispatched within 24 hours, so it is important to act quickly. An order can be cancelled here:&#xA0;</span></span><a href="https://oliveandcrate.com/a/return" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="9ufhl-1-0"><span data-text="true">https://oliveandcrate.com/a/return</span></span></a></div></div><div data-block="true" data-editor="9hole" data-offset-key="1fscd-0-0"><div data-offset-key="1fscd-0-0"><span data-offset-key="1fscd-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9hole" data-offset-key="8kdm0-0-0"><div data-offset-key="8kdm0-0-0"><span data-offset-key="8kdm0-0-0"><span data-text="true">It is important to make sure you enter all details into the order correctly! Once an order has been dispatched from the fulfilment centre, it is in the hands of the courier company and we have completed the order. Unfortunately, we WILL NOT be able to reimburse or refund orders due to non delivery as a result of incorrect address details being entered by the customer.</span></span></div></div>

If your order has not been dispatched from the fulfilment centre, then we can cancel the order. Standard (free shipping) orders are dispatched within 1 - 3 days and Expedited orders are dispatched within 24 hours, so it is important to act quickly. A

What happens if I accidentally enter an incorrect address?

Shipping and Delivery

When will I be charged for my order?

What happens if my payment method is declined at time of payment?

What does Olive + Crate’s Lifetime Warranty cover?

What is a pre-order and how does it work?

How long will a pre-order take to be delivered?

Can I cancel my pre-order if it takes too long?

Orders

What payment methods are accepted?

Is your payment system secure?

Do I have to pay the full amount of my purchase now?

Why have I been charged an international transaction fee?

Can I use multiple discount coupons?

Can I use a discount coupon with a discounted bundle?

What are the discounts you're offering?

Can I get a discount if I ordered before a sale?

Payments

Where do you ship from?

Is shipping free?

How long does delivery take?

Which carrier do you use?

When will my order arrive? (shipping speed)

How do I make a return?

I purchased via Amazon, how do I return?

Do I have to return the products to get a refund?

When will I receive my refund?

Can I exchange my products?

Can I cancel an order I placed in error?

What happens if Olive + Crate sent the wrong products?

Return, Exchange, Cancel Order

Where are Olive + Crate sheets made?

What is TENCEL™ eucalyptus fiber?

What are the thread count of Olive + Crate's TENCEL™ Product?

How long do Olive + Crate TENCEL™ sheets last?

Do TENCEL™ sheets help with regulating body temperature?

Do Duvet Covers comes with pillowcases?

Do eucalyptus sheets wrinkle?

Why are there loose threads on my sheets?

What should I do if my new sheets have tears or defects? - For Review

Will the sheets slip off the bed?

Why does the texture of my new sheet feel different from a previous order?

How do the cooling properties work in Olive + Crate bedding?

TENCEL™ Products FAQ

What does OEKO-TEX® certified mean?

Are Olive + Crate bamboo comforters resistant to dust mites?

Bamboo Products FAQ

Should I wash my sheets before use?

How should I wash my TENCEL™ sheets to maintain their softness?

Will my sheets soften with additional washings?

Washing Instructions

How do you guarantee that Olive + Crate products are of high quality?

What certifications do your products carry (e.g., OEKO-TEX®, TENCEL™)?

Quality Control

How does Olive + Crate give back to the community?

How do you ensure your fabrics are safe for the environment and for my home?

Environmental Impact

What happens if I accidentally enter an incorrect address?Updated 2 months ago