Olive + Crate has warehouses across the U.S., so most orders arrive within 2–3 days. We offer two shipping options: Standard: 3–4 daysExpedited: 1–2 daysExpedited shipping is available in the mainland 48 states, excluding some remote and regional are

<p data-start="102" data-end="461" id="isPasted">Olive + Crate has warehouses across the U.S., so most orders arrive within 2&#x2013;3 days.&#xA0;</p><p data-start="102" data-end="461">We offer two shipping options:&#xA0;<br><strong>Standard:&#xA0;</strong>3&#x2013;4 days<br><strong>Expedited: </strong>1&#x2013;2 days<br><br>Expedited shipping is available in the mainland 48 states, excluding some remote and regional areas. Deliveries to Alaska, Hawaii, U.S. Protectorates, and APO/FPO addresses may take a bit longer.</p>

Where do you ship from?

Yes! For all orders over $50. Standard shipping is free on all orders over $50, but the speed of delivery can be variable. If you are in a hurry for your products, we thoroughly recommend paying a little extra for expedited shipping.

<p id="isPasted"><strong>Yes! For all orders over $50</strong></p><p>Standard shipping is free on all orders over $50, but the speed of delivery can be variable. If you are in a hurry for your products, we thoroughly recommend paying a little extra for expedited shipping.</p>

Is shipping free?

<div data-block="true" data-editor="edigo" data-offset-key="fnrfj-0-0" id="isPasted"><div data-offset-key="fnrfj-0-0"><span data-offset-key="fnrfj-0-0"><span data-text="true" style="font-size: 16px;">Delivery times depend on the shipping method you choose. Here are the estimated delivery times for domestic orders:</span></span></div><p><br></p></div><ul><li data-block="true" data-editor="edigo" data-offset-key="f9t0m-0-0" style="font-size: 16px;"><div data-offset-key="f9t0m-0-0"><span data-offset-key="f9t0m-0-0">Standard delivery for orders $50 or less: 4 - 7 days</span></div></li><li data-block="true" data-editor="edigo" data-offset-key="b53q7-0-0" style="font-size: 16px;"><div data-offset-key="b53q7-0-0"><span data-offset-key="b53q7-0-0">Standard delivery for orders over $50: 4 - 7 days (FREE)</span></div></li><li data-block="true" data-editor="edigo" data-offset-key="2m0ek-0-0" style="font-size: 16px;"><div data-offset-key="2m0ek-0-0"><span data-offset-key="2m0ek-0-0">Domestic Expedited for orders $50 and under: 2 - 3 days</span></div></li><li data-block="true" data-editor="edigo" data-offset-key="7jnrt-0-0" style="font-size: 16px;"><div data-offset-key="7jnrt-0-0"><span data-offset-key="7jnrt-0-0">Domestic Expedited for orders over $50: 2 - 3 days</span></div></li></ul><div data-block="true" data-editor="edigo" data-offset-key="beovh-0-0"><p><br></p><div data-offset-key="beovh-0-0"><span data-offset-key="beovh-0-0"><span data-text="true" style="font-size: 16px;">If you have any more questions or need further assistance, just let me know! &#x1F60A;</span></span></div></div>

How long does delivery take?

<div data-block="true" data-editor="8tbhc" data-offset-key="8v69-0-0" id="isPasted"><div data-offset-key="8v69-0-0"><span data-offset-key="8v69-0-0"><span data-text="true" style="font-size: 16px;">All our deliveries are managed by Amazon Logistics, so you know you will receive fast and reliable shipping.</span></span></div></div><div data-block="true" data-editor="8tbhc" data-offset-key="n5av-0-0"><div data-offset-key="n5av-0-0"><br></div></div><p><br></p>

Which carrier do you use?

USA. We offer two speeds of shipping, Standard 3 - 4 days and Expedited 1 - 2 days. Expedited shipping is only available to mainland 48 states and does not include some remote and regional locations. Does not include Alaska, Hawaii, US Protectorates

<p id="isPasted"><strong>USA</strong></p><p>We offer two speeds of shipping, Standard 3 - 4 days and Expedited 1 - 2 days.&#xA0;</p><p>Expedited shipping is only available to mainland 48 states and does not include some remote and regional locations.</p><p>Does not include Alaska, Hawaii, US Protectorates &amp; APO/FPO. These locations will take longer.</p>

When will my order arrive? (shipping speed)

If your order has not been dispatched from the fulfilment centre, then we can cancel the order. Standard (free shipping) orders are dispatched within 1 - 3 days and Expedited orders are dispatched within 24 hours, so it is important to act quickly. A

<div data-block="true" data-editor="9hole" data-offset-key="9ufhl-0-0" id="isPasted"><div data-offset-key="9ufhl-0-0"><span data-offset-key="9ufhl-0-0"><span data-text="true" style="font-size: 16px;">If your order has not been dispatched from the fulfilment centre, then we can cancel the order. Standard (free shipping) orders are dispatched within 1 - 3 days and Expedited orders are dispatched within 24 hours, so it is important to act quickly.&#xA0;<br><br>An order can be cancelled here: </span></span><span style="font-size: 16px;"><a href="https://oliveandcrate.com/a/return" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="9ufhl-1-0"><span data-text="true">https://oliveandcrate.com/a/return</span></span></a></span></div></div><div data-block="true" data-editor="9hole" data-offset-key="1fscd-0-0"><div data-offset-key="1fscd-0-0"><span data-offset-key="1fscd-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9hole" data-offset-key="8kdm0-0-0"><div data-offset-key="8kdm0-0-0"><span data-offset-key="8kdm0-0-0"><span data-text="true" style="font-size: 16px;">Once an order has been dispatched from the fulfilment centre, it is in the hands of the courier company. Unfortunately, we WILL NOT be able to reimburse or refund orders due to non delivery as a result of incorrect address details being entered by the customer.</span></span></div></div>

What happens if I accidentally enter an incorrect address?

We truly value your experience and want you to feel cared for. Charlotte, our customer support manager, will review your request and get back to you within 24 hours.

Olive + Crate

Shipping & Delivery

When will I be charged for my order?

What happens if my payment method is declined at time of payment?

What does Olive + Crate’s Lifetime Warranty cover?

What is Notify Me When Available? How does it work?

How long will a pre-order take to be delivered?

Can I cancel my pre-order if it takes too long?

Orders & Pre-Orders

What payment methods are accepted?

Is your payment system secure?

Do I have to pay the full amount of my purchase now?

Why have I been charged an international transaction fee?

Can I use multiple discount coupons?

Can I use a discount coupon with a discounted bundle?

What are the discounts you're offering?

Can I get a discount if I ordered before a sale?

Promotions & Payments

How do I make a return?

I purchased via Amazon, how do I return?

Do I have to return the products to get a refund?

When will I receive my refund?

Can I exchange my products?

Can I cancel an order I placed in error?

What happens if Olive + Crate sent the wrong products?

Returns & Exchanges

Where are Olive + Crate sheets made?

What is TENCEL™ eucalyptus fiber?

What are the thread count of Olive + Crate's TENCEL™ Product?

How long do Olive + Crate TENCEL™ sheets last?

Do TENCEL™ sheets help with regulating body temperature?

Do Duvet Covers comes with pillowcases?

Do eucalyptus sheets wrinkle?

Why are there loose threads on my sheets?

What should I do if my new sheets have tears or defects?

Will the sheets slip off the bed?

Why does the texture of my new sheet feel different from a previous order?

How do the cooling properties work in Olive + Crate bedding?

About TENCEL™ Products

What does OEKO-TEX® certified mean?

Are Olive + Crate bamboo comforters resistant to dust mites?

About Bamboo Products

Should I wash my sheets before use?

How should I wash my TENCEL™ sheets to maintain their softness?

Will my sheets soften with additional washings?

Washing Instructions

How do you guarantee that Olive + Crate products are of high quality?

What certifications do your products carry (e.g., OEKO-TEX®, TENCEL™)?

Quality & Warranty

How does Olive + Crate give back to the community?

How do you ensure your fabrics are safe for the environment and for my home?

Environmental Impact