Orders

When will I be charged for my order?

You will be charged in full for your order at the time you place your order. You will receive notification from the warehouse that your order is ready to ship as soon as the order is confirmed with our warehouse.

What happens if my payment method is declined at time of payment?

We understand that things happen sometimes. If your payment method is declined, we will send an invoice for payment and payment can be made within 24 hours. Unfortunately if payment is not made within 24 hours, we will need to cancel the order, so it

What does Olive + Crate’s Lifetime Warranty cover?

We stand behind the quality of our products, always. That’s why every Olive + Crate bedding item comes with a Limited Warranty covering manufacturing defects. If your product arrives with issues such as fabric flaws, faulty stitching, seam separation

What is a pre-order and how does it work?

From time to time, we may run out of inventory and you will see a 'Pre-order' button, instead of 'Add to Cart' button. When you pre-order a product, you will receive an automatic 5% saving on the normal full price of the product. This is our way of c

How long will a pre-order take to be delivered?

At the time of purchase, we provide an estimate shipping duration eg. 'will ship in 10 days'. This is an estimate only and actual shipping time may be longer based on shipping and warehouse issues. Since COVID started, shipping and logistics has been

Can I cancel my pre-order if it takes too long?

Yes!. You can cancel your order anytime up to when it is shipped from the warehouse. Once it has been shipped from the warehouse, you will need to arrange a return/refund via our 30 day free returns process (see Returns section of FAQ)